8bbet Privacy Policy — Your Data, Protected

Introduction

8bbet ("we", "us", "our") operates the online betting and casino platform available at https://8bbet.ws ("the Site"). This Privacy Policy describes how 8bbet collects, uses, stores, discloses, and protects the personal information of users ("you", "your", "Player") who access or use the Site and its associated services.

By using the Site, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should not use the Site. This Policy should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.

1. Information We Collect

8bbet collects personal information that is necessary to provide a safe, legal, and functional online betting experience. The categories of information we collect include:

• Identity and Contact Information: Your full name, date of birth, gender, nationality, residential address, registered mobile number, and, if provided, email address. This information is collected during registration and is used to verify your identity and comply with age-restriction requirements (21+ only).
• Financial Information: Transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., the last four digits of a card or the mobile wallet number used for bKash, Nagad, or Rocket transactions), and account balance history. We do not store full card numbers or banking passwords.
• Gaming Activity Data: Bet history, game session logs, wagering patterns, win and loss records, bonus redemptions, and any in-platform communications submitted via our support channels.
• Technical and Device Data: IP address, browser type and version, operating system, device identifiers, screen resolution, time zone, and pages visited on the Site. This data is collected automatically via server logs and cookies when you access the platform.
• KYC Verification Documents: Copies of national identity documents (e.g., NID, passport, or driving licence) and proof-of-address documents submitted in response to identity verification requests. These documents are stored securely and used solely for compliance purposes.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming or self-exclusion request. We collect only what is necessary for the purposes described in this Policy.

2. How We Use Your Information

8bbet uses the personal information collected from you for the following specific purposes:

• Account Management: To create and maintain your player account, verify your identity, process your deposits and withdrawals, and provide access to the games and betting services you have registered for.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, age verification requirements, and any applicable data protection or gambling regulations. This includes retaining transaction records and identity documents for the legally required periods.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, match-fixing, bonus abuse, and any other activity that may constitute a violation of our Terms and Conditions or applicable law.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance. Communications with our support team may be recorded and retained for quality assurance and compliance purposes.
• Personalisation and Platform Improvement: To analyse your gaming preferences, improve our product offerings, personalise your experience on the Site, and develop new features. This analysis is conducted using aggregated or anonymised data wherever possible.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling and to apply responsible gaming tools (such as deposit limits or self-exclusion) where requested by you or required by our duty of care obligations.

3. Legal Basis for Processing Your Data

8bbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is required to perform our contract with you — specifically, to operate your account, process your bets, and facilitate payments.
• Legal Obligation: Processing is necessary to comply with AML regulations, age verification laws, and any other applicable legal requirements imposed on online gaming operators.
• Legitimate Interests: Processing is carried out in our legitimate interests in operating a secure, fair, and commercially viable platform — for example, to detect fraud, prevent abuse, and improve our services. We ensure these interests do not override your fundamental rights and freedoms.
• Consent: Where we rely on your consent as a legal basis (for example, for direct marketing communications), you have the right to withdraw that consent at any time by contacting our support team. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.

4. Sharing Your Information

8bbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating the platform — including payment processors (bKash, Nagad, Rocket, Visa, Mastercard), game technology providers (e.g., Evolution Gaming, Pragmatic Play), IT infrastructure providers, and customer support tools. All service providers are contractually bound to process your data only as instructed by us and to maintain appropriate security standards.
• Legal and Regulatory Authorities: We may disclose your personal information to law enforcement agencies, regulatory bodies, or other government authorities if we are legally required to do so, or if we reasonably believe that disclosure is necessary to prevent fraud, money laundering, or any other criminal activity.
• Business Transfers: In the event that 8bbet undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer.
• With Your Consent: We may share your information with additional third parties where you have given your explicit consent to such sharing.

When sharing data with service providers, we require them to implement appropriate technical and organisational security measures and to use the data only for the specific purposes for which it was shared. We do not permit service providers to use your data for their own independent purposes.

5. Cookies and Tracking Technologies

8bbet uses cookies and similar tracking technologies to operate the Site, enhance your user experience, and analyse platform performance. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: These are strictly necessary for the operation of the Site. They enable you to log in, maintain your session, navigate between pages, and use core platform features such as the game lobby, deposit page, and account settings. Essential cookies cannot be disabled without affecting the basic functionality of the platform.
• Analytics Cookies: We use analytics tools to understand how users interact with the Site, which pages receive the most visits, and where technical issues arise. This data is collected in aggregated, anonymised form and is used solely to improve platform performance and user experience.
• Preference Cookies: These cookies remember your preferences (such as language settings and display preferences) to provide a more personalised experience on subsequent visits.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the Site. For further information about how to manage cookies in your specific browser, consult your browser's help documentation.

6. Data Retention

8bbet retains personal data only for as long as it is necessary for the purposes set out in this Privacy Policy, or for as long as required by applicable law. The following general retention periods apply:

Active player account data is retained for the duration of the account relationship. Following account closure, identity and transaction records are typically retained for a minimum of five years to comply with AML record-keeping obligations. Gaming activity logs and support correspondence may be retained for up to three years from the date of the relevant activity. After the applicable retention period expires, your data will be securely deleted or anonymised.

7. Data Security

8bbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls that limit staff access to personal data on a need-to-know basis, regular security audits and penetration testing, and incident response procedures in the event of a data breach.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 8bbet will notify affected players without undue delay and will take all appropriate remedial action. If you believe your account has been compromised, please contact our support team immediately using the email address listed in the footer of this Site.

8. Your Privacy Rights

As an 8bbet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via the email address listed in the Site footer:

• 👁️ Right of Access: You have the right to request a copy of the personal data we hold about you. We will respond to all access requests within 30 days of receipt.
• ✏️ Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. This includes updating your registered name, address, or mobile number.
• 🗑️ Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data (the "right to be forgotten"). This right is subject to our legal obligation to retain certain records and does not apply where processing is necessary for legal compliance purposes.
• 📦 Right to Data Portability: You have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another service provider where technically feasible.
• 🚫 Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, including for profiling. You also have the right to opt out of direct marketing communications at any time.

We will respond to all privacy rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay. We may ask you to verify your identity before processing your request.

9. Children's Privacy

8bbet is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification steps designed to prevent minors from accessing the platform. If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on 8bbet, please notify us immediately via the support email listed in the footer.

10. Third-Party Links and Services

The 8bbet platform integrates with third-party game providers and payment processors whose technology operates within the Site environment. While we carefully vet all third-party integrations, 8bbet is not responsible for the privacy practices of independent third parties. Game providers such as Evolution Gaming and Pragmatic Play operate under their own privacy policies and data processing agreements. Similarly, mobile financial services such as bKash, Nagad, and Rocket are operated by their respective independent companies, and any data you provide directly to those services is governed by their own privacy policies. We encourage you to review the privacy policies of any third-party service you interact with.

11. Changes to This Privacy Policy

8bbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page. In cases where changes are significant, we may also notify registered players via their registered mobile number.

Your continued use of the Site following the posting of any revised Privacy Policy constitutes your acceptance of the updated Policy. We therefore encourage you to review this page periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact the 8bbet data protection team by email at the address displayed in the footer of this Site. Please include your registered username and a description of your request so we can process it efficiently. We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 days.