Responsible Gaming at 8bbet

Our Commitment to Responsible Gaming

At 8bbet, we believe that gambling should always be an enjoyable, voluntary form of entertainment — never a source of financial stress, personal hardship, or compulsion. We are committed to fostering a safe gaming environment for every player who joins our platform in Bangladesh, whether they are betting on cricket, spinning the reels in our slots lobby, or enjoying our live casino games.

Responsible gaming is not just a policy at 8bbet — it is a core value. We have implemented a full suite of player protection tools, age verification measures, and support pathways to ensure that every person who chooses to play with us can do so in a way that is healthy, controlled, and fun. If at any point gambling stops being fun for you, we encourage you to use the tools below and to reach out to our support team immediately.

Player Protection Tools Available on 8bbet

We make the following responsible gaming tools available to all registered players. You can activate any of these at any time by contacting our support team via the email address shown in the footer:

Age Restriction Policy — 21+ Only

8bbet is strictly an adult platform. All players must be 21 years of age or older to register an account and participate in any form of betting or gaming on this Site. This requirement applies to all residents and users across Bangladesh without exception.

We enforce age verification as part of our KYC (Know Your Customer) process. During registration, and upon request at any time thereafter, we may ask you to provide:

• A copy of your National Identity Card (NID) issued by the Government of Bangladesh, showing your date of birth clearly.
• A valid passport showing your biographical data page, or a driving licence displaying your date of birth.
• Any additional proof-of-age document deemed necessary by the 8bbet compliance team during a KYC review.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or experience. The following are common warning signs that gambling may be becoming a problem for you or someone you know:

• ⚠️ Spending more money on gambling than you can comfortably afford, or using money set aside for essential expenses such as rent, food, or utility bills to fund gambling activity.
• ⚠️ Feeling restless, irritable, or anxious when you are not gambling, or experiencing strong urges to return to gambling immediately after a session ends.
• ⚠️ Lying to family members, friends, or colleagues about the amount of time or money you spend on gambling.
• ⚠️ Chasing losses — continuing to bet in an attempt to recover money you have lost in previous sessions, often leading to increasingly large bets and deeper financial losses.
• ⚠️ Neglecting work, study, family responsibilities, or personal health because of time or mental energy spent on gambling.
• ⚠️ Borrowing money, taking out loans, or selling personal possessions in order to fund gambling or pay off gambling-related debts.

If you recognise any of the above signs in yourself, please stop gambling immediately and contact the 8bbet support team using the email address in the footer of this Site. Our team is available to assist you with activating any responsible gaming tool, including self-exclusion, at no charge and without judgment.

How to Set Deposit and Spending Limits on 8bbet

Setting a deposit limit is one of the most effective ways to ensure your gambling stays within a budget you are comfortable with. 8bbet allows players to request the following types of limit:

• Daily deposit limit — the maximum total amount you may deposit across all payment methods (bKash, Nagad, Rocket, bank transfer) in any single calendar day.
• Weekly deposit limit — a rolling seven-day cap on total deposits. This limit resets every seven days from the date it was activated.
• Monthly deposit limit — a calendar-month cap on total deposits. Monthly limits are widely recommended for players who are aware that their spending tends to increase over longer sessions.
• Bet size limit — a maximum stake per individual bet or spin, which prevents any single wager from exceeding a value that you have specified in advance.

To activate, increase, decrease, or remove a limit, please contact our support team by email. Please note that any request to decrease a limit takes effect immediately, while any request to increase or remove a limit is subject to a mandatory 7-day cooling-off period before it comes into force. This cooling-off period is a standard responsible gaming safeguard and cannot be waived.

Self-Exclusion — Taking a Full Break from 8bbet

If you feel that gambling is having a serious negative impact on your life, self-exclusion may be the right step for you. Self-exclusion is a formal arrangement through which 8bbet will block your access to the platform entirely for a defined period, during which you will not be able to log in, place bets, deposit funds, or receive any promotional communications from us.

We offer the following self-exclusion options:

• Short-term self-exclusion: A minimum period of 6 months, during which your account is fully suspended. At the end of the exclusion period, you must proactively contact support to reactivate your account — it will not reopen automatically.
• Long-term self-exclusion: An exclusion period of 1 year, 3 years, or 5 years. These longer exclusion periods are recommended for players who have experienced repeated episodes of problem gambling.
• Permanent self-exclusion: A lifetime ban from the platform, which cannot be reversed under any circumstances. This option is available to any player who determines that they should never gamble again.

To request self-exclusion, contact our support team by email at the address shown in the footer of this Site. Self-exclusion requests are processed within 24 hours. Once activated, self-exclusion cannot be reversed during the chosen exclusion period — this is by design, to protect you from impulsive decisions made during moments of distress.

Reality Checks and Time Management

It is easy to lose track of time when gambling, especially during extended gaming sessions on mobile devices. 8bbet encourages all players to set personal time limits before each session and to take regular breaks. A useful rule of thumb is to never gamble for longer than one hour at a stretch without pausing to review your session balance, the total amount wagered, and whether the session is still enjoyable.

We also recommend that players in Bangladesh avoid gambling late at night or immediately after a significant financial loss, as both scenarios are associated with impaired judgment and an increased likelihood of chasing losses. Gambling should always be a planned, budgeted leisure activity — not a reaction to emotion or financial pressure.

8bbet's Responsible Gaming Commitments

As a platform serving players across Bangladesh, 8bbet makes the following formal commitments in support of responsible gaming:

• We will never market to individuals who have registered as self-excluded or who have requested to be removed from promotional communications. Our marketing practices respect the choices of vulnerable players at all times.
• We will not target advertising at individuals we know to be under the age of 21, and we will take all reasonable steps to prevent underage persons from accessing and using our platform.
• We will train our customer support staff to identify and respond appropriately to players who may be exhibiting signs of problem gambling, and to refer such players to the responsible gaming tools and support resources available to them.
• We will make all responsible gaming tools — including deposit limits, time-out, and self-exclusion — available at no cost and with no processing fee to any player who requests them.
• We will continuously review and improve our responsible gaming policies, tools, and training to reflect evolving best practices in player protection and to meet the needs of our player community in Bangladesh.

Protecting Vulnerable Players

8bbet takes additional steps to protect players who may be in vulnerable circumstances, including those experiencing financial hardship, mental health challenges, or gambling-related distress. If our customer support team identifies a player whose betting behaviour suggests they may be in difficulty, we may proactively reach out to offer support or to apply protective measures to their account without waiting for the player to contact us first.

We understand that gambling-related harm does not always present in obvious ways, and that players may not always feel comfortable asking for help. That is why we encourage everyone to check in with themselves regularly — ask yourself whether gambling is still fun, whether it is within your budget, and whether it is taking up more of your time and attention than you would like. If the honest answer to any of these questions gives you pause, please reach out.

Contact 8bbet Support for Responsible Gaming Help

If you have any questions about our responsible gaming tools, wish to activate a deposit limit or self-exclusion, or simply want to talk to someone about your gambling habits, please contact the 8bbet responsible gaming support team by email at the address shown in the footer of this Site. We aim to respond to all responsible gaming enquiries within 24 hours, every day of the week including weekends and public holidays in Bangladesh.

Please include your registered username in your message so our team can locate your account quickly and apply any requested tools without delay. All responsible gaming requests are treated with complete confidentiality and are handled by dedicated staff who are trained to assist without judgment.